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What is the typical production timeline for custom props or exhibition booths?
Production timelines vary based on complexity and order size. For standard projects, production takes 4–6 weeks, plus 1–2 weeks for international shipping. We offer expedited services (extra cost) for urgent needs and provide a detailed schedule upon order confirmation.How do you ensure quality control for overseas orders?
We follow a strict 3-step QC process: raw material inspection, mid-production checks, and pre-shipment verification. High-resolution photos/videos of finished items are shared for approval, and third-party inspections can be arranged upon request.Can you handle last-minute design changes or revisions?
Yes, minor revisions are accommodated free of charge before production begins. For changes during manufacturing, we assess feasibility and costs transparently. Our team prioritizes clear communication to avoid delays.Are there hidden costs (e.g., tariffs, taxes, or logistics fees)?
Our quotes include production and standard shipping costs. Buyers are responsible for destination-country tariffs/import taxes, which we help estimate upfront. No hidden fees—all costs are outlined in the contract.What materials do you use, and are they eco-friendly?
We use durable, lightweight materials like EVA foam, acrylic, and modular aluminum. Eco-friendly options (e.g., recyclable composites, low-VOC paints) are available upon request. Certifications (e.g., ISO, REACH) and material samples can be provided.How do you manage communication across time zones and languages?
Our team provides 24/7 support via email, WhatsApp, and Skype Dedicated project managers fluent in English streamline communication, and multilingual staff assist with technical details. Regular updates ensure alignment.Do you protect intellectual property (IP) for custom designs?
Absolutely. We sign NDAs (Non-Disclosure Agreements) before project discussions and never reuse or share client designs. Copyrights for finalized work belong solely to the buyer.What logistics partners do you use, and how is damage during transit handled?
We partner with DHL, FedEx, and trusted freight forwarders. All items are crated/packaged to withstand long-distance shipping. Insurance is included, and replacements/refunds are provided for damaged goods (subject to evidence).Can you provide references or case studies from past international clients?
Yes! We’ll share anonymized portfolios, client testimonials, and video walkthroughs of previous projects in your industry. For privacy reasons, direct client contact requires their prior consent.
